Our quality seals

      Certified quality and trust – verified by independent Austrian institutions.

      Our quality seals: Austrian Retail Association, Austrian Online Shop, KSV1870 BonitätsLabel, ÖVS

      Frequently asked questions

      Everything you need to know about ordering, shipping and advice – briefly explained.

      Are you an Austrian retailer?
      Yes. We are your Austrian specialist retailer and ship directly from Austria and Germany – fast and reliably to your door. That saves you long delivery routes and customs hassle.
      How much does shipping cost?
      Many of our products are delivered free of charge, depending on the country of order. For pallet goods and bulky items, shipping costs may apply, which are shown to you in advance during checkout in the cart.
      How long does delivery take?
      We usually ship in-stock items within a few business days.
      Do you help me choose the right product?
      Absolutely. Whether pool robot, pool technology or pond care – we advise you personally and honestly so you find the right product for your pool or pond. You can reach us by phone Mon–Fri from 08:00–11:30 or anytime via our contact form.
      Which pool robot suits my pool?
      That depends on pool size, basin shape and whether only the floor or also walls and waterline should be cleaned. For natural pools and swimming ponds there are special bio models. Take a look at our pool robots or let us advise you – we'll recommend the right model for you.
      Do you also offer technology for natural pools and ponds?
      Yes. Alongside classic pool technology, we carry pond robots, pond sludge vacuums and pond care from leading manufacturers – ideal for swimming ponds and natural pools.
      Which payment methods do you offer?
      You can pay conveniently with all common methods – including credit card, Apple Pay, Google Pay, Klarna, PayPal, EPS and more. The available options are shown at checkout.
      Can I return items?
      Yes, the statutory right of withdrawal applies. Please return items in their original packaging and unused where possible – for signs of use beyond what is necessary to inspect the item, a compensation for loss of value may apply. You'll find all details about returns and deadlines in our return and withdrawal policy. If you have questions, we're of course happy to help.